Hey, we having been doing this long enough to know that fitting Drafts is pretty tricky. So we have no problems with returns. Your satisfaction and enjoyment of your horse is what matters to us.
Steps to take.
1. Send us an email and let us know. Sterlingsteedenterprises@gmail.com. Let us know what you need us to do, return or exchange.
2. If you need an exchange, please make sure we have the size you need first, and then pack up your item with a copy of the invoice, to at least your name You would be surprised by how many boxes we have gotten back without names or any info. Then we have to wait until you call You can either send a check for the same amount you have previously paid or we can send you an invoice when we get the time back.
Our address is:
Sterling Steed Enterprises, LLC
5252 Adena Trail
Cincinnati, OH 45230
3. If you have a defective or the wrong item/size, send us an email. We will refund your return shipping, after we have received the item back and inspected. Also please send to the above address, and also a copy of the invoice with an explanation.